This policy explains the notice, timing and refund rules that apply after an InterviewCastle slot is booked.
Send a rescheduling request to [email protected] using the email address used for payment or booking.
Include your name, package, current session date and the change you are requesting. A new time is confirmed only after InterviewCastle or the booking service confirms it.
Each rescheduling request must be received at least 24 hours before the current session. More than one reschedule is allowed when every request meets this notice requirement.
The final session must take place no later than 15 calendar days after the originally booked session.
Candidate cancellation is non-refundable after a slot has been booked.
The active Refund Policy separately explains the pre-booking refund and the 24-hour service-satisfaction window after a completed evaluation.
Requests received within 24 hours of the session are not eligible for rescheduling or refund.
Missed sessions and no-shows are not eligible for rescheduling or refund because evaluator time has been reserved.
If InterviewCastle cancels a confirmed session, you may choose a replacement slot or a full refund.
A replacement slot is confirmed only after InterviewCastle or the booking service confirms the new time.
Payment and booking are separate steps. Use the same email address for both and keep the booking confirmation for your records.
If none of the displayed slots works and you have not booked, see the Refund Policy for the 48-hour pre-booking refund rule.
For a cancellation or rescheduling request, email [email protected].
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