This policy explains the pre-booking and service-satisfaction refunds available for an InterviewCastle evaluation.
Payment is completed before booking. If none of the displayed slots works, you may request a full refund within 48 hours of payment, provided you have not booked a slot.
Send the request from the email address used for payment and include your name, package and payment date so the payment status can be verified.
InterviewCastle provides a 24-hour satisfaction guarantee after the completed evaluation session. This guarantee concerns the evaluation service, not a hiring or interview outcome.
To request a refund under this policy, email us within 24 hours after your live session has been completed.
Candidate cancellation is non-refundable after a slot has been booked. Rescheduling is handled under the Cancellation and Rescheduling Policy.
Requests received within 24 hours of the session, missed sessions and no-shows are not eligible for rescheduling or refund.
If InterviewCastle cancels a confirmed session, you may choose a replacement slot or a full refund.
A replacement slot is confirmed only after InterviewCastle or the booking service confirms the new time.
Send your request from the email address used for payment or booking. Include your name, the package selected, the payment date and the session date where applicable so we can review the request.
Do not send payment card numbers, passwords or other sensitive information by email.
We review the request against the payment and session records. If approved, the refund is processed to the original payment method after verification.
Refunds usually reach the original payment method in around 7 to 10 business days after approval. The payment provider or financial institution may take longer, so this is an estimate rather than a guarantee.
A refund under this policy does not guarantee a job, placement, referral, selection, interview invitation or any other hiring result.
InterviewCastle does not provide placement, referrals, jobs or selection guarantees.
For a refund request or a question about this policy, contact [email protected].
Email a refund request →