Guarantee window
The 24-hour window starts when the live evaluation session is completed. Factual correction requests for an evaluation brief are handled separately.
Policy
Refund Policy
The Interview Evaluation includes a 24-hour satisfaction guarantee for the evaluation service fee. It covers service satisfaction, not hiring outcomes.
How to request a refund
Email [email protected] with your full name, payment email, payment date or Razorpay receipt details and package purchased.
Refund amount and destination
Approved refunds are processed to the original payment method. Prices are GST-inclusive.
Recording add-on availability
If the recording add-on was purchased but not captured or delivered due to technical failure, administrative omission or platform issue, only the INR 1,500 recording add-on fee is refunded.
What is not guaranteed
InterviewCastle does not guarantee interview selection, job placement, referrals, salary improvement or any hiring outcome.