Guarantee window
For Lite Option and With Written Report, the 24-hour window starts when the live evaluation session is completed. Factual correction requests for a written report are handled separately.
Policy
Refund Policy
The Interview Evaluation includes a 24-hour satisfaction guarantee refund for the evaluation service fee. It covers service satisfaction, not hiring outcomes.
How to request a refund
Email [email protected] with your full name, payment email, payment date or Razorpay receipt details, and the package purchased.
Refund amount and destination
Approved refunds are processed to the original payment method. Prices are GST-inclusive, and approved refunds cover the eligible customer-paid amount.
What is not guaranteed
InterviewCastle does not guarantee interview selection, job placement, referrals, salary improvement, or any hiring outcome.